Program Management

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  • From Tension to Teamwork: Strategies for Managing Staff Conflict

    Virtual

    Unaddressed conflict between staff members can undermine program quality, erode team cohesion, and create toxic environments that impact both staff retention and youth experiences. This session equips you with practical methods for identifying conflict sources, facilitating productive resolution conversations, and establishing team norms that prevent future discord. Participants will practice specific mediation techniques, communication tools, […]

  • Cityspan Basics

    Virtual

    Attendees will learn how to utilize and navigate Cityspan in order to accurately record youth enrollment, program activities, staff information, attendance, and more. There will be opportunities for attendees to ask questions to clarify the best way to use the system for individual program needs. Audience: Program Leadership NAA Competency: Program Planning and Development Register […]

  • Cityspan Basics

    Virtual

    Attendees will learn how to utilize and navigate Cityspan in order to accurately record youth enrollment, program activities, staff information, attendance, and more. There will be opportunities for attendees to ask questions to clarify the best way to use the system for individual program needs. Audience: Program Leadership NAA Competency: Program Planning and Development Register […]

  • New Site Director Training for General ES & Middle Providers

    Virtual

    This training will explain in depth the duties and day to day expectations of a Site Director of an OCF-OST Program. This session will apply to School Based, CBO, and Specialized ES and Middle School School sites. This session will not Cover the day-to-day expectations for an EDEY Site Director. NAA Competency: Professional Development and […]

  • SAYO-Y and SAYO-S Training (In-Person Training)

    PHMC Conference Room A 1500 Market St, Philadelphia, PA

    The SAYO-S (Staff Survey of Youth Outcomes) and SAYO-Y (Youth Survey of Youth Outcomes) are nationally recognized assessment tools developed by NIOST to measure key youth development outcomes such as engagement, relationships, and program experiences. The PHMC OST team is fully trained by NIOST to train providers in the effective implementation of these tools. Through […]

  • A Unified Approach: OST and School Day in Sync

    Virtual

    It is no secret that both school day and OST staff want to see students reach their full potential and invest in this daily. During this session, you will explore ways to partner with school staff, and ensure that the importance of your OST program is understood and supported by everyone in the school community. […]

  • Measure What Matters: Uncovering Program Impact with special guests

    Virtual

    OST professionals understand that maximizing program impact goes beyond activities — it requires intentional observation and thoughtful reflection. This session introduces the foundational practices of program evaluation and observation, offering a clear overview of what they are and why they matter in OST settings. Participants will explore how these practices help uncover meaningful insights, support […]

  • Planning with Purpose: Making Evaluation Work for You with special guests

    Virtual

    Evaluation and observation aren’t just tools — they’re part of the blueprint for strong OST programs. This session helps leaders connect the dots between understanding these tools and using them to shape program design, guide staff development, and support everyday decision-making. Walk away with practical strategies to make outcomes and reflection a natural part of […]

  • The Mindset of a Leader: From Individual Contributor to Influencer by Tracy Murray Moore Consultancy, LLC

    Virtual

    This session provides emerging leaders and frontline professionals with essential tools, enhanced self-awareness, and effective strategies for leading with confidence, integrity, and emotional intelligence. This interactive program is structured to help participants develop their professionalism, improve communication skills, and foster people-focused leadership. -Understanding the transition from team member to leader -Shifting from “doing the work” […]