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If my account was set up on my behalf, what is my username?
a.) Your username will be the capital letter of your first name, followed by your last name in all lowercase. If you have multiple or hyphenated last names, your first last name was used.
b.) If there were multiple people with that username, your username may also have a number.
c.) For example, if your name is Hillary Jones-Lewis, your username could be Hjones2.Can staff earn certificates for training provided by themselves using the trainer action packs?
a.) PHMC allows program leaders to provide training for their staff that meets the hourly requirements, The Dash is not issuing certificates for those trainings. Leaders can use the trainer action packs to provide this training and they will have to issue their own certificates.b.) The certificates can be uploaded by the staff to their profiles to ensure that all of their completed hours are recorded in one place.
Are PHMC required trainings on this site?
a.) Cityspan has a recording available for your reference in the resource library Cityspan Resource, but you cannot obtain a certificate for viewing this. You must attend live.b.) Accommodations 101 and Inclusivity 101 are required annually for all staff in direct service with youth. They are only available live. You can view upcoming courses here for both Cityspan, Accommodations 101, and Inclusivity 101 here: View Upcoming Courses .
Is leadership able to assign trainings to their staff on the site?
No, we don’t current have an automated feature that allows you to assign courses in the platform. You can require your staff to complete courses and see their completion status on the profile page.Can I get contact information for others I communicate with on PhilaDiscuss? Will I have any other information about those I am engaging with there (site, program, etc.)?
No, PhilaDiscuss doesn’t allow you to access contact information. You can click on the username and see any information the user has included in their profile, including their name, organization, website, etc.Can users drop links in threads on PhilaDiscuss?
Yes, when creating an initial thread you can paste the link in the post. When you are responding, you have a few more options. Click on the LINK button above the space where you write your post, paste the URL, and then write Link Text to display. See the example below:If I post a topic in PhilaDiscuss and people respond, will I receive notification of those responses?
Yes, however when you make the initial post you need to make sure you check the box that says “Notify me of follow-up replies via email”. Additionally you can also do this same action when you reply to someone’s post.How soon do I receive the certificate once I complete the On Demand course?
Once you have completed any on-demand course, you should receive your certificate instantaneously. To find your certificates, go to your Profile and click on Certificates. Upon completion of a course you will find your training certificate there.Where do I go to find the resources and handouts for a course?
When you go to the On-Demand Training page and start one of the courses, it will take you to that respective course’s homepage. From there you will see two tabs, Course and Materials. Click on the Materials tab and it will show you all the materials associated with that specific course.Do I need to be a subscriber to listen to the podcast?
If you are listening on Apple Podcasts app or web browser you will have to sign in/create an account but if you are listening on Spotify app or web browser you do not have to sign in. You can also click on the Podcasts+ page and access the episodes from there.
