Even the most carefully designed out-of-school time activities sometimes fail to engage youth or achieve intended outcomes, requiring staff to quickly recognize issues and adapt. In this session, participants will analyze real-world scenarios to identify early warning signs of activities going off track and develop strategic responses that preserve learning objectives while addressing engagement challenges. […]
Unaddressed conflict between staff members can undermine program quality, erode team cohesion, and create toxic environments that impact both staff retention and youth experiences. This session equips you with practical methods for identifying conflict sources, facilitating productive resolution conversations, and establishing team norms that prevent future discord. Participants will practice specific mediation techniques, communication tools, […]
Attendees will learn how to utilize and navigate Cityspan in order to accurately record youth enrollment, program activities, staff information, attendance, and more. There will be opportunities for attendees to ask questions to clarify the best way to use the system for individual program needs. Audience: Program Leadership NAA Competency: Program Planning and Development Register […]