Frequently Asked Questions

To create an account:

• Navigate to Profile at the top right corner of the website (desktop) or in the dropdown in the top right corner (mobile).
• From there, you will see a button for Login/Register.
• Click that button.
• Select Register an Account, complete the form, and hit Register.

Watch this How To Video

Yes. You can access a listing of the upcoming courses, listen to our podcast, and access the resource library from our home page.

Registrations are reviewed by our team, and once approved (typically within 1–3 days), a password‑reset email will be sent to you. Be sure to check your spam or junk folder, as emails from The Dash may occasionally be filtered there. If you still don’t see the email after a few days, please contact The Dash support team so we can verify your account details and assist you further. You can reach the team at phmcost@foundationsinc.org.

If you do not see your site listed in the drop‑down menu during registration, please select any site to complete your account setup. After registering, email The Dash support team with your correct site information. We will manually update your account on the backend to ensure you are assigned to the correct site and supervisor. You can reach The Dash support team at phmcost@foundationsinc.org.

1. Your username will be the capital letter of your first name, followed by your last name in all lowercase. If you have multiple or hyphenated last names, your first last name was used.
2. If there were multiple people with that username, your username may also have a number.
3. For example, if your name is Hillary Jones-Lewis, your username could be Hjones2.

1. The Dash uses a hierarchy to determine who can view staff training hours, and each program can have one Program Leader and each site can have one Site Supervisor.
2. The Program Leader should be the person who oversees the entire program (e.g., the Program Director); this role can see all staff and all sites connected to the program.
3. Each site should then have one Site Supervisor, who can view only the staff they directly oversee.
4. Frontline Staff can view only their own training information.
5. Once new staff register, the Foundations team assigns them to the correct program, site, and supervisor on the backend so visibility works correctly.

Once you have completed any on-demand course, you should receive your certificate instantaneously. To find your certificates, go to your Profile and click on Certificates. Upon completion of a course, you will find your training certificate there.

1. Cityspan has a recording available for your reference in the resource library Cityspan Resource, but you cannot obtain a certificate for viewing this. You must attend live.
2. Accommodations 101 and Inclusivity 101 are required annually for all staff in direct service with youth. They are only available live. You can view upcoming courses here for both Cityspan, Accommodations 101, and Inclusivity 101 here: View Upcoming Courses.

Yes. Please email The Dash support team with the training title and date, and we will send you the correct feedback form so you can complete it and receive your certificate once we have confirmed your attendance. You can reach the team at phmcost@foundationsinc.org.

No, in order to get an accurate reflection of registrants and attendees, we request that if you would like to attend a training, you must register for it individually. You can always do this by visiting The Dash, navigating to the Upcoming Trainings tab, finding the specific training you’d like to attend, and registering there.

1. Go to the On-Demand Training page
2. Start the course. This will take you to that respective course’s homepage.
3. You will see two tabs, Course and Materials.
4. Click on the Materials tab and you will see the materials associated with the course.

• If you are listening on the Apple Podcasts app or web browser you will have to sign in/create an account.
• If you are listening on the Spotify app or web browser you do not have to sign in.

Yes! If you are assigned as a supervisor or program leader role, you can see the training transcript for your staff.

• You must be logged in.
• Select the Profile button at the top right of your screen.
• Scroll down to the Plugin Dashboard and you can see all registered users as well as filter or search for a specific site or staff member.

No, we don’t currently have an automated feature that allows you to assign courses in the platform. You can require your staff to complete courses and see their completion status on the profile page.

PHMC allows program leaders to provide training for their staff that meets the hourly requirements, The Dash is not issuing certificates for those trainings. Leaders can use the trainer action packs to provide this training but they will have to issue their own certificates.

The certificates can be uploaded by the staff to their profiles to ensure that all of their completed hours are recorded in one place.

Yes. If you are assigned the Program Leader role, you can view training records for all staff across all sites connected to your program. Site Supervisors can only see staff assigned to their individual site. If your role needs to be updated, please contact The Dash team. You can reach the team at phmcost@foundationsinc.org.

Access to staff training records depends on your assigned role in The Dash. Only Program Leaders and Site Supervisors can view staff transcripts. If you are not seeing the staff you supervise, please reach out to The Dash team so we can confirm your role and update it if necessary. You can reach the team at phmcost@foundationsinc.org.

You will need a document that provides the:

• Title of the training/course
• Number of training hours completed
• Date(s) of completion

OR scannable/verified source (e.g., LMS-generated certificate, system confirmation)

In your communication please provide the:

• Participant’s name (matching The DASH account)
• Provider information, including:
  • Organization name
  • Contact information

Certificates for live trainings are typically added to participant accounts within a week after the training, once attendance has been confirmed and any required feedback forms have been submitted. If you have not received your certificate after that timeframe, please contact The Dash team so we can assist you. You can reach the team at phmcost@foundationsinc.org.

Yes—when creating your initial post, be sure to check the box labeled “Notify me of follow-up replies via email.”
You can also select this option when replying to someone else’s post to receive email notifications for future responses.

Yes, when creating an initial thread you can paste the link in the post. When you are responding, you have a few more options, see below:

Click on the LINK button above the space where you write your post, paste the URL, and then write Link Text to display.

See the example below:

This Link will take you to the PhilaDiscuss Homepage

This Link will take you to the PhilaDiscuss Homepage

No, PhilaDiscuss doesn’t allow you to access contact information. You can click on the username and see any information the user has included in their profile, including their name, organization, website, etc.

This Link will take you to the PhilaDiscuss Homepage